Virtual Conference Support

Due to the high volume of emails during certain periods of the conference, please allow for a delay in response to support inquiries for up to 1-2 hours. We appreciate your patience and understanding.

In the meantime, please see some common issues and troubleshooting suggestions below. 

I’m having trouble logging in to Zoom
If you are having trouble logging in to Zoom, please try using the “Forgot Password?” feature to reset your login credentials and gain access to the platform.

How do I access Zoom links?

We are sending to the email you registered on EDAS. Please login to Zoom with the same email. Please check your Spam folder if you did not receive this email.

The password for accessing the virtual conference is also sent to your email.

I am the presenter

Please login to Zoom with the same email you registered on EDAS. You will be promoted to a panelist and can share your screen.

I am the presenter but I cannot access as a panelist

Please login to Zoom with the same email you registered on EDAS.

I want to ask a question

Please click the “raise hand” button for asking questions or use the Q&A button for writing.

Still need help?

Please send an email to sislab@vnu.edu.vn